Microsoft Dynamics Timeline

At the eXtreme CRM 2015 in Madrid we played all together the “Dynamics CRM Trivia” at the evening event and I realized that I do have absolutely no idea about the time before I started in 2011 with Dynamics CRM. In addition to that the release cycles have become increasingly shorter and more products were added and I am also only hardly able to remember when was which released. To fill both gaps at once, I have created this Dynamics CRM timeline.

Microsoft Dynamics Timeline

Short introduction, to the left it goes into the past and the release dates are accurate to the month.

If you want to create a timeline by yourself, you can do it at knight lab.

 


Integrate Social Listening in Dynamics CRM Online

About two years ago, Microsoft has acquired the Swiss startup “Netbreeze” and integrated under the name “Microsoft Social Listening” in the Dynamics world. With the Wave Spring 15 Update the tool was renamed again in “Microsoft Social Engagement“, you do not only hear your customers, now you interact with them.
Social engagement is a pure online service and is available as a Standalone Version or for Dynamics CRM Online customers free of charge with a minimum of 10 CRM Professional licenses.
I will now show you how to integrate Social Listening into Dynamics CRM Online. Notice that the connection with Dynamics CRM OnPremise works differently.

Dynamics CRM Configuration

Requirements for linking the two services are:

  • Both services are in the same Online Services Tenant.
  • The users have a licence for both products.
  • At least Dynamics CRM Online 2013 (V6.0), that should already apply to all CRM Online customers..
  • The users have the URLs from both services in the local Intranet Zone.

Built in a form

In the “Insert” tab of the form editor, you will find the item “insights from social media”. This you could also add multiple times to the fomular.

Configuration for a single record

Unfortunately, both services are not so closely linked together that automatically the correct data is pulled, therefore you have to say what you would like to see for which record. “Configuring insights from social media” click on it.

Built in a Dashboard

The configuration for Dashboards works similarly to the configuration in the form editor.

Good to know

Should you have multiple CRM instances in the same tenant have one, you can also connect them with your Social Listening instance.

Reset the integration

The settings you have made in your records and dashboards can you easily resetet globally. Simply going back “Microsoft Social Listening configuration”.

 


Microsoft Dynamics Online Services Prices

NOTE! This post is out of date and I have no substitute for it yet.

It’s not really easy to find a reasonable price list for Microsoft Dynamics Online services prices. Recently I found but one at Microsoft and I take the liberty to adopt this for my blog. I’ve changed it a little bit, grouped by product and supplemented by one point. In my opinion it is a very useful overview. I’ll update the prices here regularly and track the changes.

Below you’ll find an “update” box in which I record the changes with date. If I make an update, I will also leave an update, so that you can subscribe to the comment feed to be always up to date.
Here is the Comment-Feed.

Dynamics CRM Online

Product Price Unit
Dynamics CRM Online Essential €12,70 ($15.00) / User / Month
Dynamics CRM Online Basic €25,30 ($30.00) / User / Month
Dynamics CRM Online Professional €54,80 ($65.00) / User / Month
Dynamics CRM Online Professional Add-On to Office 365 €42,20 ($50.00) / User / Month
Dynamics CRM Online Enterprise €168,70 ($200.00) / User / Month

Dynamics CRM Online Add-Ons

Product Price Unit
Dynamics CRM Online – Enhanced Support €4,20 ($5.00) / User / Month
Dynamics CRM Online – Professional Direct Support €7,60 ($9.00) / User / Month
Dynamics CRM Online – Additional Storage €8,40 ($9.99) / GB / Month
Dynamics CRM Online – Additional Production Instance €463,00 ($549.00) / Instanz / Month
Dynamics CRM Online – Additional Non-Production Instance €126,50 ($150.00) / Instanz / Month
Dynamics CRM Online – Portal Add-On

€421,70 ($500.00) / Portal / Month
Dynamics CRM Online – Additional Portal Page Views €42,20 ($50.00) / 500k / Month
Dynamics CRM Online – Field Service User Add-On €29,50 ($35.00) / User / Month
Dynamics CRM Online – Employee Self Service €2,50 ($3.00) / User / Month

Dynamics Marketing

Product Price Unit
Dynamics Marketing Enterprise €105,40 ($125.00) / User / Month
Dynamics Marketing Additional Email Messages €16,90 ($20.00) / 10k / Month
Dynamics Marketing Additional Storage €1,70 ($2.00) / GB / Month
Dynamics Marketing Sales Collaboration €1,70 ($2.00) / User / Month
Dynamics Marketing Enhanced Support €4,20 ($5.00) / User / Month
Dynamics Marketing Professional Direct Support €7,60 ($9.00) / User / Month

Social Engagement

Product Price Unit
Social Engagement Enterprise €105,40 ($125.00) / User / Month
Social Engagement Professional €63,20 ($75.00) / User / Month
Social Engagement Enhanced Support €4,20 ($5.00) / User / Month
Social Engagement Professional Direct Support €7,60 ($9.00) / User / Month
Social Engagement Additional Posts (100 Einheiten Minimum) €33,70 ($40.00) / 10k / Month
Social Engagement Additional Posts (10 Einheiten Minimum) €59,00 ($70.00) / 10k / Month
Social Engagement Additional Posts (Kein Minimum) €84,30 ($100.00) / 10k / Month

Parature

Product Price Unit
Parature Enterprise €105,40 ($125.00) / User / Month
Parature Additional Departments €168,70 ($200.00) / Abteilung / Month
Parature Additional File Storage €16,90 ($20.00) / GB / Month
Parature Additional Page Views €42,20 ($50.00) / 500k / Month
Parature Additional Records €42,20 ($50.00) / 500k / Month
Parature Enhanced Support €4,20 ($5.00) / User / Month
Parature Professional Direct Support €7,60 ($9.00) / User / Month
Updates:
18.06.2016: Many small adjustments in cent range
18.06.2016: Addes US Prices
18.06.2016: Added Portals Add-On
18.06.2016: Added Field Service Add-On
18.06.2016: Added CRM as Office 365 Licence
18.06.2016: Removed Sales Productivity Promotion

22.08.2015: Updated prices for Microsoft fiscal year 2015
22.08.2015: Updated source URL
17.05.2015: Added “Social Engagement Enterprise”.
17.05.2015: “Social Engagement Professional” reduced from 76,70 ($) to 57,53 ($).
17.05.2015: Renamed “Social Listening” into “Social Enagement”.
04.01.2015: Added Parature.

Source: Microsoft